PagerDuty CEO Details AI Operations Strategy, 30 New Partnerships at HumanX

At the 2026 HumanX Conference in San Francisco, PagerDuty CEO and Chairperson Jennifer Tejada laid out the company's case for why enterprises need a fundamentally different approach to managing AI-era technology failures — and announced 30 new AI ecosystem partnerships, including integrations with Claude, Cursor, and Anthropic. The interview, conducted by the New York Stock Exchange, offered a window into how one of Silicon Valley's most established operations platforms is racing to become the nerve center for enterprise AI reliability.

• PagerDuty announces 30 new AI partnerships including Claude, Cursor, and Anthropic, expanding its integration ecosystem beyond 700 applications

• CEO Tejada warns AI fails invisibly — unlike traditional software downtime, model drift and unexpected agent behavior create risks enterprises may not detect

• Customer growth accelerates: 35,000 total customers, 2,500 added last year, 600 in the most recent quarter

• Platform neutrality emerges as key differentiator as enterprises seek cross-ecosystem visibility rather than single-vendor solutions

• 2026 roadmap centers on proving agentic AI fidelity at scale and positioning the Operations Cloud as a universal control plane

Why it matters: As enterprises push AI into core business operations, they face a failure mode that traditional monitoring was never designed to catch — one that's silent, gradual, and potentially more damaging than a simple outage.